Contact us
We are a small team and we read everything. Email is the only way to reach us - there is no phone line, and we would rather answer properly than badly.
General help
Anything about your account, your membership, a deal that looks wrong, or a guide that needs correcting:
We usually reply within a couple of working days. If your question is about a specific trip or guide, sending us the page link saves a round trip.
Membership and billing
Most billing things are faster to do yourself, and you do not need us:
- Cancel, change your card, switch between monthly and annual, or get an invoice - all on your membership page, in two clicks.
- Cancelling stops the next payment. You keep everything until the end of the period you have already paid for.
For a refund, a payment that failed when it should not have, or anything else money-related, email help@weekender.solutions from the address on your account and tell us what happened. Your rights, including the 14-day right to cancel a new subscription, are set out in our Terms.
Complaints
If something has gone wrong and you are not happy with how it was handled, we would rather hear it than not:
complaints@weekender.solutions
This goes to a separate inbox so a complaint is never lost in the general pile. Tell us what happened, when, and what you would like us to do about it. We aim to acknowledge complaints within 5 working days and to resolve them within 30 days.
As a UK consumer you can also get free, independent advice from Citizens Advice, and nothing here affects your statutory rights.
Privacy and your data
To see, correct or delete the data we hold about you, email hello@weekender.solutions. Our Privacy Policy explains what we hold and why. You can also complain to the Information Commissioner's Office at ico.org.uk.
Press, partnerships and everything else
Email hello@weekender.solutions.
Bookings are not ours
An important one, because it is the most common wasted email: we do not sell flights, hotels or experiences, and we cannot see, change or cancel any booking you have made. When you click through from Weekender you book directly with the airline or partner, and your booking is with them. For anything about an existing trip - a change, a cancellation, a refund, a bag, a delay - you need to contact the company you booked with. We can help with what is on our site, but we have no access to your reservation.
Who we are
T&T TRAVEL GROUP LTD, a company registered in England and Wales (number 17465858). Registered office: Unit C, Blackett Street, Manchester, England, M12 6AE.
T&T TRAVEL GROUP LTD, a company registered in England and Wales (number 17465858).
Registered office: Unit C, Blackett Street, Manchester, England, M12 6AE.